Privacy Policy
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Our commitment to protecting your privacy: This privacy policy
applies to the collection, storage, use, and disclosure of personal information
by or on behalf of Arch Disability Pty Ltd) (referred to in this policy as
“Arch Disability”, “our”, “we” or “us”). Please read it carefully.
We are committed to protecting your personal information and ensuring its
privacy, accuracy, and security. We handle your personal information in a
responsible manner in accordance with the Privacy Act 1988 (Act) and the
Australian Privacy Principles (APPs).
By giving us your personal information when you contact us, use any of our
services or products, or visit our website (www.archdisability.com.au), you
agree to your information being collected, stored, used, and disclosed as set
out in this Privacy Policy.
Personal information: ‘Personal information’ means information or an
opinion about an identified individual, or an individual who is reasonably
identifiable, whether true or not, and whether or not recorded in a material
form.
‘Sensitive information’ (a type of personal information), means information
or an opinion about an individual’s race or ethnic origins, political opinions
and associations, religious beliefs or affiliations, philosophical beliefs,
sexual preferences or practices, trade or professional associations and
memberships, union membership, criminal record, health or genetic information
or biometric information.
Whose personal information do we collect? We may collect your
personal information from a range of sources, including from you, your parents
or guardians, recruitment agencies, contractors, business partners, our member
organizations, and government agencies. For example, we may collect your
personal information when you request or acquire a product or service from us
(including when you receive government assistance or a grant that we
administer, or when you receive, join or participate in our programs and
services including advocacy services or other Disability supports and
services), provide a service or product to us, apply for employment with us or
communicate with us via our website, by e-mail, telephone or in writing.
Wherever reasonable and practicable, we collect personal information from
the individual to whom the information relates. If you provide personal
information about someone other than yourself, you agree that you have that
person’s consent to provide the information for the purpose for which you
provide it to us. You also agree that you have told the person about this
Privacy Policy and where to find it.
What types of personal information do we collect and hold? The
personal information we may collect includes:
• names (for you, your parents, guardians, and other family members, etc.),
addresses, e-mail addresses, phone numbers, payment details, occupation, work
experience, qualifications, professional memberships and affiliations,
photographs, audio, and video recordings and other information to assist us in
carrying out our functions and activities, providing and marketing our products
and services;
• information about prospective, current, and former staff and directors, as
required in the normal course of human resource management and the operation of
a community organization; and
• information about current and previous Arch Disability suppliers and
clients with whom Arch Disability has dealings.
We will only collect your sensitive information: if you have consented to us
doing so – for example, as part of the information collected about directors
and employees for company and human resource management purposes; or where
required or permitted by law.
How do we collect personal information? We only collect personal
information by lawful and fair means. We usually collect personal information
from:
• face-to-face meetings, interviews, and telephone calls;
• business cards;
• application forms – such as application forms for government assistance
programs and grants administered by us, application forms to join or
participate in programs provided by us;
• our member organizations;
• consent forms – such as a consent form to use your name and photo in our
publications; and
• fundraising events – for example, from donations and fundraising event
registrations;
• electronic communications – for example, e-mails and attachments
(including CVs); forms filled out by people, including as part of acquiring a
product or service from us;
• third parties – for example, from your parents or guardians, recruitment
agencies, referees, representatives or agents; and
• our website, including if you use it to contact us, engage in the discussion
forum, give us feedback or, to make a donation.
Why do we collect personal information? We collect the personal
information: necessary for us to provide you with the services and products you
have requested from us (including when you receive government assistance or a
grant that we administer, or when you receive, join or participate in our
programs and services including advocacy services or other disability supports
and services); to support and communicate with our member organizations; to provide
you with information about services and products that may be of interest to
you; to improve the services and products we provide; and to enable us to carry
out our functions and activities, including meeting our legal and regulatory
obligations. If you do not provide your personal information, we may not be
able to supply the requested service or product, employ you or otherwise deal
with you.
How do we deal with unsolicited personal information? If we receive personal
information about you that we have not requested, and we determine that we
could not have lawfully collected that information under the APPs had we asked
for it, we will destroy or de-identify the information if it is lawful and
reasonable to do so.
Do you have to disclose your identity when dealing with us? Where
lawful and practicable, we will give you the option of interacting with us
anonymously or using a pseudonym.
Use of personal information: We only use your personal information
for the purpose for which it was provided to us, for related purposes, or as
required or permitted by law. Such purposes include:
• in the ordinary course of carrying out our functions and activities. For
example, supplying or acquiring services or products, administering government
assistance programs and grants, administering our programs and services,
providing support and services, organizing fundraising events, communicating
with our member organizations, responding to your inquiries and feedback, and
providing information about our events, news, publications and products and
services that may be of interest to you;
• market research and product and service development, so that we can tailor
our future services and products accordingly;
• performing general administration, reporting, and management functions.
For example, invoicing and account management, payment processing, risk
management, training, quality assurance, and managing suppliers;
• employment-related purposes, such as recruiting and providing services to
staff; and
• other purposes related to or in connection with our functions and
activities, including meeting our legal and contractual obligations to third
parties and for internal corporate governance purposes.
Disclosure of personal information: We may disclose, and you consent
to us disclosing, your personal information to third parties:
• engaged by us to provide products or services, or to undertake functions
or activities, on our behalf. For example, providing our IT systems and
services, processing donations, processing payment information, and managing
databases;
• that are authorized by you to receive information we hold;
• that are our member organizations, where the personal information is
relevant to the functions or activities of those member organizations;
• that are our business partners, joint venturers, partners, or agents;
• such as our external advisers, and government agencies. For example, where
disclosure is reasonably required to obtain advice, prepare legal proceedings
or investigate suspected unlawful activity or serious misconduct, or report to
government agencies and bodies on our administration of assistance, programs,
and grants; or
• as required or permitted by law.
Marketing use and disclosure: We may use and disclose your personal
information (other than sensitive information) to provide you with information
about our services and products that we consider may be of interest to you. You
may opt-out at any time if you do not, or no longer, wish to receive marketing
and promotional material. You may do this by: contacting us via e-mail or in
writing at the address below and requesting that we no longer send you
marketing or promotional material; or where applicable, clicking the
“Unsubscribe” button.
Use or disclosure of sensitive information: We will only use or
disclose your sensitive information for the purpose for which it was initially
collected or for a directly related purpose, as required or permitted by law,
or where you consent to the use or disclosure.
Disclosure of personal information overseas: We do not disclose
personal information to third parties outside Australia unless required or
permitted by law.
How is my personal information kept secure? We take reasonable steps
to protect your personal information from misuse, interference, loss, and
unauthorized access, modification, and disclosure. Such steps include physical
security over paper-based and electronic data storage and premises; computer
and network security measures, including the use of firewalls, password access,
and secure servers; restricting access to your personal information to
employees and those acting on our behalf who are authorized and on a ‘need to
know’ basis; retaining your personal information for no longer than it is
reasonably required, unless we are required by law to retain it for longer; and
entering into confidentiality agreements with staff and third parties.
Where we no longer require your personal information, including where we are
no longer required by law to keep records relating to you, we will ensure that
it is de-identified or destroyed
Data quality: We take reasonable steps to ensure that your personal
information is accurate, complete, and up-to-date. However, we rely on you to
advise us of any changes or corrections to the information we hold about you.
If you consider that the information we hold about you is not accurate,
complete or up-to-date, or if your information has changed, please let us know
as soon as possible.
Access: You may request access to the personal information we hold
about you by contacting us. We will respond to your request within a reasonable
time. We will provide you with access to the information we hold about you
unless otherwise permitted or required by law. If we deny you access to the
information, we will notify you of the basis for the denial unless an exception
applies. Where reasonable and practicable, we will provide access to the
information we hold about you in the manner you request. No fee applies to
requesting access to the information we hold about you. However, we reserve the
right to charge a reasonable fee where we do provide access.
Correction: If you believe that personal information we hold about
you is incorrect, incomplete, or not current, you may request that we update or
correct your information by contacting us. We will deal with your request
within a reasonable time. If we do not agree with the corrections you have
requested (for example, because we consider that the information is already
accurate, up to date, complete, relevant, and not misleading), we are not
required to make the corrections. However, where we refuse to do so, we will
give you a written notice setting out the reasons.
Identifiers: We do not adopt, use or disclose government-related
identifiers except as required or permitted by law.
Complaints: If you have a complaint in relation to the collection,
storage, use, or disclosure of your personal information, please contact our
Privacy Officer using the details below. You will need to provide us with
details of your complaint, as well as any supporting evidence and information.
We will review all complaints received and our Privacy Officer will respond to
you. If you are not satisfied with our response, you may discuss your concerns
with or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Changes to this Privacy Policy: We reserve the right to revise this
Privacy Policy or any part of it from time to time. Please review this Policy
periodically for changes. Any revised policy will be placed on our website at
www.carersaustralia.com.au/privacy-policy. Your continued use of our website,
services, or products, requesting our assistance, or the provision of further
personal information to us after this Privacy Policy has been revised,
constitutes your acceptance of the revised Privacy Policy.
How to contact us: If you have any questions about this Privacy
Policy, please contact Arch Disability Pty Ltd:
(a) by email to enquiries@archdisability.com.au /
archdisability@outlook.com, with the subject line Attn: Privacy Officer
(b) by writing to: Privacy Officer, Arch Disability Pty Ltd 157 Napier Ave.
Mango Hill, QLD 4509
(c) by telephone: +614 5064 5402
Effective date: 1 January 2020
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